Last updated: 17 September 2026
We want you to love your NOVERA pieces. If something isn’t right, here is how returns, refunds and cancellations work.
Cancelling an order
You can cancel your order any time before it is dispatched. Contact us with your order number and we will cancel it; if you have already paid online, you will receive a full refund.
Returns — 14 days
You can return an item within 14 days of delivery. To be accepted, the item must be:
- unworn, unwashed and undamaged;
- in its original condition with all tags attached and in its original packaging;
- returned with your order number.
How to return an item
- Contact us within 14 days of delivery with your order number and the item you want to return.
- We will confirm the return and tell you where to send it.
- Send the item back. Return delivery is paid by you, unless the item is faulty, damaged or not what you ordered.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or not as ordered, contact us within 14 days of delivery with your order number and a photo of the item. We will cover the return delivery and replace the item or give you a full refund, including the delivery charge.
Refunds
Once we receive and check your return, we will email you to confirm whether the refund is approved. Approved refunds are processed within 7 working days:
- Card payments (through PayHere): refunded to the same card. Your bank may take a few more days to show it.
- Other online payments (eZ Cash, mCash, internet banking) and Cash on Delivery: refunded by bank transfer to a Sri Lankan bank account you give us.
The original delivery charge is refunded only when the item was faulty, damaged or incorrect.
Exchanges
Want a different size or colour? Contact us — we will exchange the item if it is in stock, or refund you under this policy.
Contact us about a return
Novera CC Limited (trading as NOVERA)
Email: noveralk@gmail.com
Phone: 076 886 0854
