Last updated: 17 September 2026
shoppingnovera.com is operated by Novera CC Limited, trading as NOVERA (“we”, “us”, “our”). This policy explains what personal information we collect, how we use it, and the choices you have.
Information we collect
- When you place an order: your name, email address, phone number, billing and delivery address, and the details of your order.
- When you contact us: your name, email address and message.
- If you create an account: your login details and order history.
- Cookies: small files that keep your cart, wishlist and login working. They are needed for the store to function.
How we use your information
- To process, deliver and support your orders, including returns and refunds.
- To contact you about your order and reply to your questions.
- To keep the store secure and prevent fraud.
We do not sell or rent your personal information.
Payments
Cash on Delivery orders are paid when your order arrives. Card and online payments (Visa, Mastercard, American Express, eZ Cash, mCash and internet banking), when offered at checkout, are processed securely by our payment provider PayHere (payhere.lk). We never see or store your full card details. Payment information you enter on PayHere’s pages is handled by PayHere under its own privacy policy.
Who we share it with
Only the parties needed to complete your order — our delivery partners (your name, phone number and delivery address) and, for online payments, PayHere — and only the information they need.
How long we keep it
We keep order records for as long as we need them for your orders, returns, refunds and our legal and accounting obligations.
Security
Our whole website, including checkout, uses an encrypted HTTPS connection.
Your rights
You can ask us to show you, correct or delete the personal information we hold about you by contacting us using the details below.
Contact
Novera CC Limited (trading as NOVERA)
Email: noveralk@gmail.com
Phone: 076 886 0854
